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If there’s one thing successful businesses know about customer retention it’s that customer service shouldn’t end once the sale is made. In today’s business environment, when customers are looking for superior service to go along with their preferred price and...
It began as a temporary solution to address COVID-19 realities. It has morphed into a paradigm shift in the way employers are accommodating employees who want to work at home. With the number of remote workers increasing in all industries,...
Parcel logistics are changing. All across Canada and around the world, there’s a shift in the way parcel logistics are being managed and delivered to end-use customers. The use of some type of secure locker system is becoming more commonplace...
It’s a situation that occurs countless times in cities and provinces across the country: taxis, Ubers, or other non-dedicated transportation services are being tasked with the delivery of medicine and medical supplies to patients who are then at the mercy...
For more people to gravitate towards digital banking solutions, they have to have complete faith in the security of all interactions conducted online and outside of the traditional teller/customer experience. Emerging digital technologies have certainly helped move the global banking...
The future of shared workspaces is going to be vastly different than it was in 2019. The COVID-19 pandemic saw a mass employee exodus from company workspaces to accommodate social distancing restrictions. As people gravitate back into offices, however, employers...
Colleges and universities are bastions of thought leadership, and they are also great testing grounds for innovations designed to improve life not only on campus but in the broader community. One of the ways these higher education institutions are leading...
For modern retailers to retain and grow their customer base, innovation has to be part of the strategy. Among the many ways today’s companies are innovating is through the integration of new technologies and platforms designed to enhance the overall...
The constant refrain from those individuals weary of COVID-19 restrictions is that they can’t wait for things to return to normal. In truth, what people will be returning to is a new normal – one shaped by the lessons companies...
Snaile Lockers: Canada’s Eco-Friendlier Parcel Locker Option Many need parcel lockers for security and convenience. However, shipping them is another story. Parcel lockers take up tons of space in trucks and shipping containers, allowing little room for other cargo. Additionally,...