A successful marketing mix is made up of several key components: pricing, packaging, advertising and promotion. But even when a company has a great product or service and all of these boxes ticked, the ultimate measure of success is the retail experience. Customer satisfaction will always be the one area that makes or breaks a business.
Imagine giving customers a new way of shopping that’s so unique it actually transforms the retail experience. An outdoor parcel locker is a novel method of delivering purchases that creates interest, stirs excitement and renews confidence, not only in your product, but also in your ability to provide the very best customer service.
The internet has changed the way people shop for clothing, furniture, personal care, groceries, prescriptions, tools and virtually all types of goods and services. Buyers are now able to comfortably browse through countless options from home and securely pay online. The challenge for retailers is the time and personnel needed to deliver every purchase. Commercial smart lockers provide an easy, effective and affordable in-store solution. This fully automated system notifies a customer when the package is ready and serves as an ultra-convenient 24/7 pickup option.
Transforming the customer experience with Snaile commercial parcel lockers can benefit your business in big ways:
Customers who purchase a quality product and feel valued thanks to exceptional service tend to remember the brand; and, because people love to be the first to discover a great new product or service, they will share their positive experience – and your brand – on social media. Moreover, adding a bank of commercial parcel lockers to the interior or exterior of your retail location gives more opportunity to display logos and cross-promote products and services.
Allowing buyers the option of shopping online then retrieving their purchases using an in-store pickup system with commercial smart lockers shows innovation. This excites consumers and helps them to remember your product or service as one they could count on for great service. That goes a long way in securing loyal customers
Snaile indoor and outdoor parcel lockers save valuable time and resources. These automated systems include software that can notify customers, document and track the process and ensure correct and secure parcel pickup. Above all, they eliminate the costs associated with hiring extra drivers or contracting a delivery service.
Success is more than a good product and clever marketing. It is a new way of doing business that transforms the buying experience. Adopting smart technology like commercial parcel lockers is an excellent way to show customers that you truly value their needs.