Smart lockers used in Canadian multi-residential buildings such as condominiums and apartments solve a lot of issues not only for the consumers making the ecommerce purchases but also for the parcel delivery company, the ecommerce company and for the buildings themselves.
Of course, for smart lockers to work properly deliveries must occur systemically, hence why Snaile has had delivery contracts in place for several years with all major Canadian carriers to make sure there is contractual recourse if a delivery driver doesn’t follow what their employer, the building and the building residents want – deliveries to go into Snaile lockers.
Still, there is some management to do with drivers that are eager to drop parcels and go, these are typically independent smaller companies, or individuals acting as delivery contractors. Hence the announcement of a ticketing system for Amazon specific contracted deliveries that will address non-delivery to Snaile lockers if-and-when they occur. The Amazon system put in place for lockers allows residents to call or email Amazon directly when they find their delivery is not in the Snaile locker .
Amazon then remedies the situation for the next delivery for whichever delivery partner neglected to use the Snaile locker. The existence of a formal reporting channel handled by Amazon themselves for deliveries that missed the Snaile locker is a testament to the enduring commitment to provide a great parcel delivery experience into lockers for all parties involved.
With the consensus that ecommerce will continue to increase at 11.7% CAGR through till 2025 and many Snaile surveyed Canadian buildings often seeing daily parcel counts already representing 25% of their total suite count, the parcel problem in Canada is large and causing operational plus safety hazards, which Snaile lockers can address directly.
Without Snaile lockers, fire codes are often violated by parcels left by carriers blocking egress pathways such as lobbies, hallways and wind vestibules which in the event of a fire could be life threating. Additionally, too many parcels pilling up in common areas are causing excessive combustible violations (Ontario Fire Code section 2.4.1.1) as they would overwhelm the sprinkler system in the event of a fire. Fines issued to the building can reach $500,000CAD for the first occurrence in Ontario and $1.5M CAD for the second offence[i].
However, these particular fire code violations and resulting fines are generally not caused by the building’s action but rather by the carrier’s action looking to make a quick parcel drop to move on when no lockers are present. Most property managers that do not have parcel lockers and queried by Snaile are frustrated that some carriers need to be policed constantly to prevent the building from incurring fines or worse, resident injuries brought on by parcel strewn around. In Snaile conducted property manager interviews most where in agreement that given the dollar amount of the potential fire code violation fines that any fines their buildings incurred would be litigated against the carrier companies that caused the fine in the first place.
In addition to fire code issues, parcels left in a building out in the open by parcel carriers promote theft and can cost carriers or ecommerce companies not only money to replace stollen non-delivered items but also leads to a poor consumer experience because their purchases never ended up in their possession thus triggering the need for a customer support call to file a claim which is primed with long frustrating waiting queues.
Sometimes thieves even break into buildings knowing that there may be parcels left in the open, or worse some buildings report having actual resident suites broken into when many parcels are left in front of their door indicating to thieves they are avid online shoppers.
To report a missed Snaile locker delivery by Amazon Canada reach out by email (amzl-address-info@amazon.com) or phone (Tel 844-370-7615).
"We have the Snaile lockers installed in my building. Love them!"
"The 1Valet and Snaile solution has changed how resident deliveries enter this building. ensures the seamless operation of the building for its residents. We have recorded zero incidents of theft and never see parcels or delivery cards lying around. This really is the way of the future"
"The lockers (Snaile) have been a welcomed addition by the tenants and delivery companies"
"I appreciate your speedy response to my email about the deleted text with my PIN! Thank you!"
"Our lockers are getting a lot of use, even more so since the pandemic."
"Thank you so much for everything! You (Snaile) are absolutely awesome to deal with"
"I am still receiving the positive feedback from tenants and couriers. Couriers are thrilled with the addition. Especially during this peak delivery season "
"We're very pleased with the new lockers, and getting some good feedback from the tenants. We also like the fact that we are using a Canadian company for this service."
"I was challenged to come up with new and more efficient ways of doing things when it came to accepting inbound and processing outbound packages, after much research, it was a no brainer to go with Snaile. The software is super user friendly and easy to navigate, and the support staff is also very helpful, friendly, and easy to deal with"
"You (Snaile) have been very supportive even though we have so many questions, we really appreciate your help"
"After evaluating parcel locker providers in Canada, Snaile demonstrated to us they have the right solution for the Canadian building industry."
"Collection of the package was flawless. Great system."
"Thank you (Snaile) kindly for all your support; you've been exceptionally efficient and helpful"
"I totally support the system and service. Especially so now, given the new rules with social distancing but also as the demand for home delivery continues to increase. I think Snaile is a valuable service, we all could benefit from it."
"Our Residents Love it!"
"We have had positive feedback from residents that it is a secure way to deposit packages. All packages have been received on a timely basis with no missing packages"
"We love the Snaile system. We currently have it in our 93-unit building in Guelph, Ontario and our 78-unit building in Breslau, Ontario."
"This is our 3rd year now with Snaile Parcel Lockers and it is my pleasure to highly recommend this great system. It is very convenient and secure for our Residents to accept their packages from all carriers even when they are not home. The Snaile parcel delivery system is an excellent business partner."
"Great customer service. Very much enjoy our partnership with Snaile! Julie and Kirstin thank you for your help and assistance through our onboarding process!"
"I used the Snaile Parcel Locker System while I stayed at Monte Kwinter Court Apartments in Toronto. They came in very handy through out the pandemic when purchasing online items. Texts with codes for sent immediately. Very easy to use system!"
"90% of our buildings have Snaile lockers installed in them. I know the CEO very well. We first met when the firm was doing the installation at Monde. I love your product. It makes life so much easier for our staff in terms of parcel management. I look forward to working with the Snaile team."
"We love your product and have it installed in a number of our communities both in BC and Ontario."
"We have two lockers installed now and a third one on its way.
These are better than sliced bread."
