For more people to gravitate towards digital banking solutions, they have to have complete faith in the security of all interactions conducted online and outside of the traditional teller/customer experience. Emerging digital technologies have certainly helped move the global banking sector into the 21st century with improved customer experiences and more digital banking interactions, including the use of smart locker service.
Big banks are like big ships – they’re hard to turn in new directions quickly. Reliance on manual administration and customer-oriented processes have often weighed down change management efforts. However, with the current wave of automation, banking services have moved toward digitization, and incorporating the smart locker into the customer experience has been a key to improving customer satisfaction.
Smart lockers facilitate secure and convenient collection of cheque books, ATM and credit cards, reduce employee time overseeing such exchanges, and also allow for secure overnight deposits from businesses. Locker service is secure, monitored by CCTV and each deposit and collection is timestamped and recorded in the software.
Incorporating smart lockers into improved customer service strategies has helped banks reduce processing time for account statements and deliveries to customers. There are other ways locker service can help the banking industry at nearly every touchpoint:
Canadian-made Snaile Lockers offers banks strategic solutions to improve the customer experience. The technology offers safe, secure, fast processing and reduced transaction times. Help free up staff time by incorporating smart lockers into your customer service strategies.
Snaile can customize any locker service to suit the needs of your customers and integrate systems to help your bank branch attract and retain customers. Digital services are becoming a standard option in banks that care about their customers, and Snaile offers the best solutions in the industry.