For more people to gravitate towards digital banking solutions, they have to have complete faith in the security of all interactions conducted online and outside of the traditional teller/customer experience. Emerging digital technologies have certainly helped move the global banking sector into the 21st century with improved customer experiences and more digital banking interactions, including the use of smart locker service.
Big banks are like big ships – they’re hard to turn in new directions quickly. Reliance on manual administration and customer-oriented processes have often weighed down change management efforts. However, with the current wave of automation, banking services have moved toward digitization, and incorporating the smart locker into the customer experience has been a key to improving customer satisfaction.
Smart lockers facilitate secure and convenient collection of cheque books, ATM and credit cards, reduce employee time overseeing such exchanges, and also allow for secure overnight deposits from businesses. Locker service is secure, monitored by CCTV and each deposit and collection is timestamped and recorded in the software.
Incorporating smart lockers into improved customer service strategies has helped banks reduce processing time for account statements and deliveries to customers. There are other ways locker service can help the banking industry at nearly every touchpoint:
Canadian-made Snaile Lockers offers banks strategic solutions to improve the customer experience. The technology offers safe, secure, fast processing and reduced transaction times. Help free up staff time by incorporating smart lockers into your customer service strategies.
Snaile can customize any locker service to suit the needs of your customers and integrate systems to help your bank branch attract and retain customers. Digital services are becoming a standard option in banks that care about their customers, and Snaile offers the best solutions in the industry.
"We have the Snaile lockers installed in my building. Love them!"
"The 1Valet and Snaile solution has changed how resident deliveries enter this building. ensures the seamless operation of the building for its residents. We have recorded zero incidents of theft and never see parcels or delivery cards lying around. This really is the way of the future"
"The lockers (Snaile) have been a welcomed addition by the tenants and delivery companies"
"I appreciate your speedy response to my email about the deleted text with my PIN! Thank you!"
"Our lockers are getting a lot of use, even more so since the pandemic."
"Thank you so much for everything! You (Snaile) are absolutely awesome to deal with"
"I am still receiving the positive feedback from tenants and couriers. Couriers are thrilled with the addition. Especially during this peak delivery season "
"We're very pleased with the new lockers, and getting some good feedback from the tenants. We also like the fact that we are using a Canadian company for this service."
"I was challenged to come up with new and more efficient ways of doing things when it came to accepting inbound and processing outbound packages, after much research, it was a no brainer to go with Snaile. The software is super user friendly and easy to navigate, and the support staff is also very helpful, friendly, and easy to deal with"
"You (Snaile) have been very supportive even though we have so many questions, we really appreciate your help"
"After evaluating parcel locker providers in Canada, Snaile demonstrated to us they have the right solution for the Canadian building industry."
"Collection of the package was flawless. Great system."
"Thank you (Snaile) kindly for all your support; you've been exceptionally efficient and helpful"
"I totally support the system and service. Especially so now, given the new rules with social distancing but also as the demand for home delivery continues to increase. I think Snaile is a valuable service, we all could benefit from it."
"Our Residents Love it!"
"We have had positive feedback from residents that it is a secure way to deposit packages. All packages have been received on a timely basis with no missing packages"
"We love the Snaile system. We currently have it in our 93-unit building in Guelph, Ontario and our 78-unit building in Breslau, Ontario."
"This is our 3rd year now with Snaile Parcel Lockers and it is my pleasure to highly recommend this great system. It is very convenient and secure for our Residents to accept their packages from all carriers even when they are not home. The Snaile parcel delivery system is an excellent business partner."
"Great customer service. Very much enjoy our partnership with Snaile! Julie and Kirstin thank you for your help and assistance through our onboarding process!"
"I used the Snaile Parcel Locker System while I stayed at Monte Kwinter Court Apartments in Toronto. They came in very handy through out the pandemic when purchasing online items. Texts with codes for sent immediately. Very easy to use system!"
"90% of our buildings have Snaile lockers installed in them. I know the CEO very well. We first met when the firm was doing the installation at Monde. I love your product. It makes life so much easier for our staff in terms of parcel management. I look forward to working with the Snaile team."
"We love your product and have it installed in a number of our communities both in BC and Ontario."
"We have two lockers installed now and a third one on its way.
These are better than sliced bread."
