If there’s one thing successful businesses know about customer retention it’s that customer service shouldn’t end once the sale is made. In today’s business environment, when customers are looking for superior service to go along with their preferred price and method of purchase, personalization of the experience is a great way for companies to retain customers, reduce attrition and grow their business. That’s true when it comes to the purchase of retail smart lockers.
Retailers are already savvy when it comes to leveraging the impact of BOPIS (buy online pickup in store) solutions on their business. Companies that incorporate BOPIS lockers have taken the first step to adapting their businesses to the new consumer demands.
These self-service solutions are becoming more popular in multiple industries, but particularly in retail. Personalization of the experience certainly provides opportunity for retailers to drive loyalty with their BOPIS customers. For example, imagine if a customer went to pick up their order from a store where retail smart lockers are in play and on the display screen was personal message: “Hello Stephen, thanks for choosing Bob’s Electronics.
We hope you enjoy your new laptop.” Personally branding any customer notifications is a very simple yet effective way to improve the customer experience once the purchase has been made.
Such simple message notifications are easily programmed into retail smart lockers. There are reasons why implementing a post-purchase strategy for any client purchasing click and collect locker systems. These include:
Before you can work on improving the post-purchase experience for your customers, you have to secure customers who like your products. When you use Snaile retail smart lockers, you’re providing a great service to your customers. Learn more about the many different product options available from Snaile Lockers.