Effective BOPIS Strategies for a Premium Customer Experience
For modern retailers to retain and grow their customer base, innovation has to be part of the strategy. Among the many ways today’s companies are innovating is through the integration of new technologies and platforms designed to enhance the overall customer experience. Accomplishing that requires a fast, easy, and stress-free way to shop and pay that focuses on customer experience. That means adopting the latest Buy-Online-Pickup-In-Store or BOPIS solutions.
On-Demand Shopping Requires On-Demand Service
Consumer expectations are changing when it comes to shopping convenience. Two years of shop-from-home spurred by COVID-19 distancing measures have already altered shopping patterns.
Retailers concerned with parcel management have adopted click-and-collect lockers as a way to accommodate the BOPIS crowd looking for stores that cater to round-the-clock-parcel-pickup options.
Traditional brick and mortar operations have to implement BOPIS strategies in order to generate more revenue. Offering this premium online and offline experience is critical to retaining existing customers as well as attracting new ones.
What are the best BOPIS solutions? Here are a few suggestions
It’s not enough to offer online shopping with the option to pick up the purchase at a later time, or have it delivered to the customer’s home. Retailers have to define their customer experience. An enhanced customer experience is the foundation of a premium shopping experience. Customers who shop online and then visit the retailer only to find themselves waiting in line are not having their expectations met. Every aspect of the BOPIS process has to meet expectations. Adopting the latest click-and-collect lockers and providing shoppers with the digital access code allowing them to pick up at their convenience is a better option.
Using data collected through customized reports that can be generated through use of BOPIS locker solutions is going to aid the retailers in understanding customer behaviour. With access to such comprehensive behavioral data, retailers can determine times when customers are most likely to pickup their BOPIS orders, how long orders remain in lockers before they get picked up, and other important data sets. This information allows retailers to develop better strategies for customer acquisition and retention.
To ensure shoppers become repeat customers it is important for retailers to create a premium online store experience. That means setting objectives to ensure quick and convenient package retrieval for online orders. BOPIS solutions means packages are placed into a locker immediately, with secure, one-time access codes sent directly to the purchaser. They can then pick up at their convenience and avoid waiting in line while an associate tries to find their package. The digital technology that defines the click-and-collect lockers being integrated into parcel management programs is the newest way to accommodate customers.
Use Snaile Lockers to Improve Your BOPIS Capabilities
With Snaile Lockers, customers can get the best of all worlds by shopping from the comfort of home, avoiding the frenzy of the mall, and collecting purchases at their convenience with no delivery fees. BOPIS provides retailers with infinite possibilities to further engage customers with exclusive offers when they collect their purchases.
"We have the Snaile lockers installed in my building. Love them!"
- Kelly Rosteski, Residential Service Manager at FirstService Residential, Edmonton
CUSTOMER FEEDBACK
"The 1Valet and Snaile solution has changed how resident deliveries enter this building. ensures the seamless operation of the building for its residents. We have recorded zero incidents of theft and never see parcels or delivery cards lying around. This really is the way of the future"
- Cheryl Margeson, Director, Centralized Property Operations, Minto Group
CUSTOMER FEEDBACK
"The lockers (Snaile) have been a welcomed addition by the tenants and delivery companies"
- Alex Suleiman, Chief Technology & Innovation Officer, Mission Group, British Columbia
CUSTOMER FEEDBACK
"I appreciate your speedy response to my email about the deleted text with my PIN! Thank you!"
- R. Taber, Tamarack Building Resident, Ottawa
CUSTOMER FEEDBACK
"Our lockers are getting a lot of use, even more so since the pandemic."
- Jeff MacPherson, DC Manager, WESCO
CUSTOMER FEEDBACK
"Thank you so much for everything! You (Snaile) are absolutely awesome to deal with"
- Victoria Hayes, BentallGreenOak Residential Services
CUSTOMER FEEDBACK
"I am still receiving the positive feedback from tenants and couriers. Couriers are thrilled with the addition. Especially during this peak delivery season "
- Jennifer Trowsse, Property Manager Claridge Homes
CUSTOMER FEEDBACK
"We're very pleased with the new lockers, and getting some good feedback from the tenants. We also like the fact that we are using a Canadian company for this service."
- Ben Alexander, KingSett Capital (Toronto)
CUSTOMER FEEDBACK
"I was challenged to come up with new and more efficient ways of doing things when it came to accepting inbound and processing outbound packages, after much research, it was a no brainer to go with Snaile. The software is super user friendly and easy to navigate, and the support staff is also very helpful, friendly, and easy to deal with"
- Frank Donia, Ontario Power Generation
CUSTOMER FEEDBACK
"You (Snaile) have been very supportive even though we have so many questions, we really appreciate your help"
- Yeseul Kim, Bentall Kennedy (Canada) Limited Partnership
CUSTOMER FEEDBACK
"After evaluating parcel locker providers in Canada, Snaile demonstrated to us they have the right solution for the Canadian building industry."
- Erin Fenn, Vice President of Sales and Marketing at 1VALET
CUSTOMER FEEDBACK
"Collection of the package was flawless. Great system."
- Alan, Purity Gas, Tenant (Oakville)
CUSTOMER FEEDBACK
"Thank you (Snaile) kindly for all your support; you've been exceptionally efficient and helpful"
- Daniel Zackodnik, Resident at a Bentall Kennedy managed building in Toronto
CUSTOMER FEEDBACK
"I totally support the system and service. Especially so now, given the new rules with social distancing but also as the demand for home delivery continues to increase. I think Snaile is a valuable service, we all could benefit from it."
- S. Shaw, Vancouver resident, Concert Properties
CUSTOMER FEEDBACK
"Our Residents Love it!"
- Osgoode Properties
CUSTOMER FEEDBACK
"We have had positive feedback from residents that it is a secure way to deposit packages. All packages have been received on a timely basis with no missing packages"
- The Carlisle, 221 Lyon Street North, Ottawa, ON
CUSTOMER FEEDBACK
"We love the Snaile system. We currently have it in our 93-unit building in Guelph, Ontario and our 78-unit building in Breslau, Ontario."
- Andrew Long, President/Founder AJDL Developments
CUSTOMER FEEDBACK
"This is our 3rd year now with Snaile Parcel Lockers and it is my pleasure to highly recommend this great system. It is very convenient and secure for our Residents to accept their packages from all carriers even when they are not home. The Snaile parcel delivery system is an excellent business partner."
- Malu Velasco, Property Manager, Oxford Properties Group
CUSTOMER FEEDBACK
"Great customer service. Very much enjoy our partnership with Snaile! Julie and Kirstin thank you for your help and assistance through our onboarding process!"
- Tania Brocklehurst
CUSTOMER FEEDBACK
"I used the Snaile Parcel Locker System while I stayed at Monte Kwinter Court Apartments in Toronto. They came in very handy through out the pandemic when purchasing online items. Texts with codes for sent immediately. Very easy to use system!"
- Jennifer Alvarez
CUSTOMER FEEDBACK
"90% of our buildings have Snaile lockers installed in them. I know the CEO very well. We first met when the firm was doing the installation at Monde. I love your product. It makes life so much easier for our staff in terms of parcel management. I look forward to working with the Snaile team."
- Gowri Shakthi RCM, OLCM, Director of Condominium Properties at Kipling Group Inc
CUSTOMER FEEDBACK
"We love your product and have it installed in a number of our communities both in BC and Ontario."