The Canadian Federation of Apartment Associations (CFAA) to Visit a Toronto Snaile Parcel Lockers Installation on their 2019 Rental Housing Conference Building Innovation Bus Tour

2019 Rental Housing Conference Building Innovation Bus Tour

Toronto, ON April, 2019 -Snaile is pleased to announce that the Canadian Federation of Apartment Associations (CFAA) will be including a Snaile parcel locker installation on their annual high rise multi-residential “Building Innovation Bus Tour” in Toronto.

This Building Innovation Bus Tour is part of CFAA’s 2019 Rental Housing Conference taking place Monday, May 13, to Wednesday, May 15, 2019 at the Hyatt Regency in downtown Toronto.

The CFAA represents the owners and managers of roughly one million residential rental suites in Canada, through 11 associations across Canada and direct landlord memberships. In existence since 1995, CFAA is the sole national organization representing the interests of Canada’s $480 billion private rental housing industry, which provides quality rental homes for more than nine million Canadians.

Snaile Lockers are installed at one of the featured buildings that accepts parcel deliveries and prepared meals for its automated collection by the building’s residents. The Snaile parcel lockers are offered as an amenity to these residents, adding to the wide range of existing amenities.

US industry views on parcel management has changed from a simple courtesy to a competitive necessity. According to a 2017 survey by NMHC/Kingsley Apartment Renter Preferences Report (which does not reflect the last two years of the double-digit parcel volume growth) 47% of renters surveyed receive at least 3 packages per month and 57% are “interested or highly interested in package lockers” as an amenity. Projecting numbers forward using the Pitney Bowes Parcel Shipping Index growth of 17% YoY, in 2019 this same 47% of renters would be receiving 4 parcels per month.
Graphic Source

According to Rick Haughey, NMHC Vice President for Industry Technology Initiatives, in high rise buildings (9 stories or more) 70% of the time a carrier will go to the building management office when a tenant is not home – which according to an executive with Camden Property Trust package delivery management takes 10 minutes per package which adds up to a lot of operational costs.
In buildings with no concierge or security all carries with the exception of Canada Post can not access the building leaving few options to complete the delivery. Some carriers try to gain building access by buzzing the tenant, and if the tenant is not home they may try to buzz random units to attempt entry. Carriers may be able to scoot in while the door is open for someone else. In both of these cases, there can be carriers inside the building without permission. Carriers have been know to leave the parcels in the wind vestibule, hallways or lobbies which poses a fire code violation and fine by having parcels in the egress passage. Parcels left in the open can also be subject to theft which could lead to building liability. The motivation for leaving parcels anywhere possible is compounded by the growth in carriers that are paid per delivery and that are not employed by the traditional carriers with ingrained commercial delivery practices. When all else fails, carriers leave the delivery notice card stuck up on the wall or door, which is then an inconvenience for the tenant to have to go to a distribution facility to pick up their package.
The Building Innovation Bus Tour taking place on May 13, 2019 from 1pm – 5pm, and interested participants can visit the registration website at

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