What happens when someone drops into the pharmacy to pick up a prescription, only to discover that their in-store pharmacy has already closed? Typically, they’d leave empty-handed and frustrated about the inconvenience of having to make a second trip.
That’s the scenario that a major Canadian pharmacy recently remedied with the installation of Snaile smart lockers in two locations.
The 20-door units give people the flexibility to securely pick up their medical prescription and refills at a time that is convenient, even if that means coming in during the early morning or late evening hours when in-store pharmacies are closed.
The Snaile system is also an option for customers who prefer to retrieve their order directly from a smart locker instead of waiting in line at the pharmacy counter.
How Snaile smart lockers work for prescription pick-ups
Customers provide their consent for the contactless smart locker pick-up when they fill their prescription, either during an in-person consultation or over the phone.
To ensure patient privacy, no names are entered into the Snaile system. Instead, the pharmacist uses the customer’s email or mobile phone number to create an anonymous transaction number linked to a unique barcode.
The pharmacist scans the barcode to open a smart locker. Once the order is placed inside and the door is closed, the customer automatically receives a text or email with a unique PIN or QR code that can be used to retrieve the order at their convenience.
With the ability to track when the prescription has been picked up, the pharmacist is able to contact the patient and clear the locker if too many days have passed.
What Snaile smart lockers can’t do for pharmacy pick-ups
Smart lockers may not be used for the delivery of controlled substances.
Standard Snaile smart lockers are not suitable for medications that need to be kept cold, although refrigerated smart lockers are available.
What Snaile smart lockers can do for pharmacy pick-ups
Snaile smart lockers are an ideal solution for most medical prescriptions, including refills. For pharmacists whose business is located inside a mall, they offer a simple, secure way to deliver prescriptions outside of regular pharmacy hours, without compromising care or patient confidentiality.
"We have the Snaile lockers installed in my building. Love them!"
"The 1Valet and Snaile solution has changed how resident deliveries enter this building. ensures the seamless operation of the building for its residents. We have recorded zero incidents of theft and never see parcels or delivery cards lying around. This really is the way of the future"
"The lockers (Snaile) have been a welcomed addition by the tenants and delivery companies"
"I appreciate your speedy response to my email about the deleted text with my PIN! Thank you!"
"Our lockers are getting a lot of use, even more so since the pandemic."
"Thank you so much for everything! You (Snaile) are absolutely awesome to deal with"
"I am still receiving the positive feedback from tenants and couriers. Couriers are thrilled with the addition. Especially during this peak delivery season "
"We're very pleased with the new lockers, and getting some good feedback from the tenants. We also like the fact that we are using a Canadian company for this service."
"I was challenged to come up with new and more efficient ways of doing things when it came to accepting inbound and processing outbound packages, after much research, it was a no brainer to go with Snaile. The software is super user friendly and easy to navigate, and the support staff is also very helpful, friendly, and easy to deal with"
"You (Snaile) have been very supportive even though we have so many questions, we really appreciate your help"
"After evaluating parcel locker providers in Canada, Snaile demonstrated to us they have the right solution for the Canadian building industry."
"Collection of the package was flawless. Great system."
"Thank you (Snaile) kindly for all your support; you've been exceptionally efficient and helpful"
"I totally support the system and service. Especially so now, given the new rules with social distancing but also as the demand for home delivery continues to increase. I think Snaile is a valuable service, we all could benefit from it."
"Our Residents Love it!"
"We have had positive feedback from residents that it is a secure way to deposit packages. All packages have been received on a timely basis with no missing packages"
"We love the Snaile system. We currently have it in our 93-unit building in Guelph, Ontario and our 78-unit building in Breslau, Ontario."
"This is our 3rd year now with Snaile Parcel Lockers and it is my pleasure to highly recommend this great system. It is very convenient and secure for our Residents to accept their packages from all carriers even when they are not home. The Snaile parcel delivery system is an excellent business partner."
"Great customer service. Very much enjoy our partnership with Snaile! Julie and Kirstin thank you for your help and assistance through our onboarding process!"
"I used the Snaile Parcel Locker System while I stayed at Monte Kwinter Court Apartments in Toronto. They came in very handy through out the pandemic when purchasing online items. Texts with codes for sent immediately. Very easy to use system!"
"90% of our buildings have Snaile lockers installed in them. I know the CEO very well. We first met when the firm was doing the installation at Monde. I love your product. It makes life so much easier for our staff in terms of parcel management. I look forward to working with the Snaile team."
"We love your product and have it installed in a number of our communities both in BC and Ontario."
"We have two lockers installed now and a third one on its way.
These are better than sliced bread."
