If there’s one thing successful businesses know about customer retention it’s that customer service shouldn’t end once the sale is made. In today’s business environment, when customers are looking for superior service to go along with their preferred price and method of purchase, personalization of the experience is a great way for companies to retain customers, reduce attrition and grow their business. That’s true when it comes to the purchase of retail smart lockers.
Retailers are already savvy when it comes to leveraging the impact of BOPIS (buy online pickup in store) solutions on their business. Companies that incorporate BOPIS lockers have taken the first step to adapting their businesses to the new consumer demands.
These self-service solutions are becoming more popular in multiple industries, but particularly in retail. Personalization of the experience certainly provides opportunity for retailers to drive loyalty with their BOPIS customers. For example, imagine if a customer went to pick up their order from a store where retail smart lockers are in play and on the display screen was personal message: “Hello Stephen, thanks for choosing Bob’s Electronics.
We hope you enjoy your new laptop.” Personally branding any customer notifications is a very simple yet effective way to improve the customer experience once the purchase has been made.
Such simple message notifications are easily programmed into retail smart lockers. There are reasons why implementing a post-purchase strategy for any client purchasing click and collect locker systems. These include:
Before you can work on improving the post-purchase experience for your customers, you have to secure customers who like your products. When you use Snaile retail smart lockers, you’re providing a great service to your customers. Learn more about the many different product options available from Snaile Lockers.
"We have the Snaile lockers installed in my building. Love them!"
"The 1Valet and Snaile solution has changed how resident deliveries enter this building. ensures the seamless operation of the building for its residents. We have recorded zero incidents of theft and never see parcels or delivery cards lying around. This really is the way of the future"
"The lockers (Snaile) have been a welcomed addition by the tenants and delivery companies"
"I appreciate your speedy response to my email about the deleted text with my PIN! Thank you!"
"Our lockers are getting a lot of use, even more so since the pandemic."
"Thank you so much for everything! You (Snaile) are absolutely awesome to deal with"
"I am still receiving the positive feedback from tenants and couriers. Couriers are thrilled with the addition. Especially during this peak delivery season "
"We're very pleased with the new lockers, and getting some good feedback from the tenants. We also like the fact that we are using a Canadian company for this service."
"I was challenged to come up with new and more efficient ways of doing things when it came to accepting inbound and processing outbound packages, after much research, it was a no brainer to go with Snaile. The software is super user friendly and easy to navigate, and the support staff is also very helpful, friendly, and easy to deal with"
"You (Snaile) have been very supportive even though we have so many questions, we really appreciate your help"
"After evaluating parcel locker providers in Canada, Snaile demonstrated to us they have the right solution for the Canadian building industry."
"Collection of the package was flawless. Great system."
"Thank you (Snaile) kindly for all your support; you've been exceptionally efficient and helpful"
"I totally support the system and service. Especially so now, given the new rules with social distancing but also as the demand for home delivery continues to increase. I think Snaile is a valuable service, we all could benefit from it."
"Our Residents Love it!"
"We have had positive feedback from residents that it is a secure way to deposit packages. All packages have been received on a timely basis with no missing packages"
"We love the Snaile system. We currently have it in our 93-unit building in Guelph, Ontario and our 78-unit building in Breslau, Ontario."
"This is our 3rd year now with Snaile Parcel Lockers and it is my pleasure to highly recommend this great system. It is very convenient and secure for our Residents to accept their packages from all carriers even when they are not home. The Snaile parcel delivery system is an excellent business partner."
"Great customer service. Very much enjoy our partnership with Snaile! Julie and Kirstin thank you for your help and assistance through our onboarding process!"
"I used the Snaile Parcel Locker System while I stayed at Monte Kwinter Court Apartments in Toronto. They came in very handy through out the pandemic when purchasing online items. Texts with codes for sent immediately. Very easy to use system!"
"90% of our buildings have Snaile lockers installed in them. I know the CEO very well. We first met when the firm was doing the installation at Monde. I love your product. It makes life so much easier for our staff in terms of parcel management. I look forward to working with the Snaile team."
"We love your product and have it installed in a number of our communities both in BC and Ontario."
"We have two lockers installed now and a third one on its way.
These are better than sliced bread."
