FirstService Residential is one of North America’s largest property management companies, partnering with more than 8,500 communities across Canada and the USA.
As an industry leader, FirstService Residential strives to deliver proven solutions and exceptional service that adds value, enhances lifestyles, and makes a difference for every resident and community it manages.
The Challenge
As a property manager with FirstService Residential, Trishna Asher knows how difficult it can be to manage parcel deliveries in a large, multi-residential building.
After more than a decade in the industry, Asher has seen many mail rooms piled high with packages. “Parcels get misplaced all the time,” she says. “Sometimes things are delivered to the wrong unit by mistake. Most people don’t know that it is illegal to open somebody else’s mail in Canada. It can cause a lot of problems.”
The Solution
In March 2021, Asher began managing a 159-unit apartment building in Brampton Ontario. Instead of a traditional mail room, the property has 32 Snaile smart lockers. The building is one of three Canadian properties managed by FirstService Residential to use the Snaile system, with more coming this year.
“The Snaile lockers are something I have really come to appreciate,” Asher says.
Located between the front door and the controlled fob entrance, the lockers eliminate the need for couriers to access the building while offering a secure and efficient way to make a delivery. After placing a parcel in the smart locker, they use the unit number to send the recipient a text notification with a unique PIN or QR code that tenants can use for retrieval.
As the building manager, Asher also receives a delivery notification through the Snaile app. “I can monitor how many parcels have been delivered each day, and whether they have been picked up,” she says.
The Results
Asher says the Snaile smart lockers save her a lot of time, and have significantly reduced parcel-related complaints. “The system is so simple, even the residents are using it. If they want to leave something for a friend when they are not home, instead of leaving it outside their apartment door they just place it in a locker.”
PULL QUOTE:
“My residents like it, but honestly, I like it more. I only have good things to say about Snaile.”
– Trishna Asher, Property Manager, First Service Residential
"We have the Snaile lockers installed in my building. Love them!"
"The 1Valet and Snaile solution has changed how resident deliveries enter this building. ensures the seamless operation of the building for its residents. We have recorded zero incidents of theft and never see parcels or delivery cards lying around. This really is the way of the future"
"The lockers (Snaile) have been a welcomed addition by the tenants and delivery companies"
"I appreciate your speedy response to my email about the deleted text with my PIN! Thank you!"
"Our lockers are getting a lot of use, even more so since the pandemic."
"Thank you so much for everything! You (Snaile) are absolutely awesome to deal with"
"I am still receiving the positive feedback from tenants and couriers. Couriers are thrilled with the addition. Especially during this peak delivery season "
"We're very pleased with the new lockers, and getting some good feedback from the tenants. We also like the fact that we are using a Canadian company for this service."
"I was challenged to come up with new and more efficient ways of doing things when it came to accepting inbound and processing outbound packages, after much research, it was a no brainer to go with Snaile. The software is super user friendly and easy to navigate, and the support staff is also very helpful, friendly, and easy to deal with"
"You (Snaile) have been very supportive even though we have so many questions, we really appreciate your help"
"After evaluating parcel locker providers in Canada, Snaile demonstrated to us they have the right solution for the Canadian building industry."
"Collection of the package was flawless. Great system."
"Thank you (Snaile) kindly for all your support; you've been exceptionally efficient and helpful"
"I totally support the system and service. Especially so now, given the new rules with social distancing but also as the demand for home delivery continues to increase. I think Snaile is a valuable service, we all could benefit from it."
"Our Residents Love it!"
"We have had positive feedback from residents that it is a secure way to deposit packages. All packages have been received on a timely basis with no missing packages"
"We love the Snaile system. We currently have it in our 93-unit building in Guelph, Ontario and our 78-unit building in Breslau, Ontario."
"This is our 3rd year now with Snaile Parcel Lockers and it is my pleasure to highly recommend this great system. It is very convenient and secure for our Residents to accept their packages from all carriers even when they are not home. The Snaile parcel delivery system is an excellent business partner."
"Great customer service. Very much enjoy our partnership with Snaile! Julie and Kirstin thank you for your help and assistance through our onboarding process!"
"I used the Snaile Parcel Locker System while I stayed at Monte Kwinter Court Apartments in Toronto. They came in very handy through out the pandemic when purchasing online items. Texts with codes for sent immediately. Very easy to use system!"
"90% of our buildings have Snaile lockers installed in them. I know the CEO very well. We first met when the firm was doing the installation at Monde. I love your product. It makes life so much easier for our staff in terms of parcel management. I look forward to working with the Snaile team."
"We love your product and have it installed in a number of our communities both in BC and Ontario."
"We have two lockers installed now and a third one on its way.
These are better than sliced bread."
