For decades, there have been strict rules and regulations surrounding multi-residential building letter mail delivery. Traditionally, Canada Post was the only entity that had direct access to residential buildings by using their proprietary mailroom key. However, a drastic increase in parcel volumes combined with a plethora of new carriers are forcing these practices to change and evolve.
So, what are the best practices to implement with respect to carrier access to parcel lockers in Canadian buildings? We’re going to outline the best practices next.
Concierge or Security Staff – If the parcel lockers are put in a locked location, you could have the concierge or security staff provide carriers access to the parcel lockers. Monitoring through Snaile parcel locker cameras + building security cameras keeps track of who goes in and out of the parcel locker area.
Unlocked Vestibule Locker Installation -Another possible solution is installing multi-residential parcel lockers in the building’s vestibule. This is between the unlocked outer doors and the locked inner doors at the entrance of the building. This type of installation provides an ideal space for convenient tenant and carrier access along with protection from the elements.
Retrofit Move In/Move Out Rooms – Some buildings have move in/move out rooms that they retrofit to be dual purpose rooms. These rooms turn into parcel locker and moving rooms. It’s convenient for carriers because these rooms typically already have an exterior door by the lobby door and can also be access from within the building by tenants – read more in our RETROFITTING MOVE IN/MOVE OUT ROOMS post.
Create an Unlocked Room off the Vestibule- Some buildings find it easier to expand their current vestibule into their lobbies or outside to accommodate just the lockers themselves which only require a 600mm deep alcove. Another option is to retrofit their current mailrooms to accommodate parcel lockers.
Building Automation – With apps, smartphones, and WiFi-enabled devices getting more popular, building automation is a popular option. Keyless apps or locks allow tenants to grant carriers access into the building and into the parcel room. Snaile has partnered with Canadian building automation companies for seamless parcel locker integration.
Outside Locker Installation – Some buildings don’t have room inside for parcel lockers. Instead, they’re putting Snaile lockers outdoor under a sheltered area, or they’re using Snaile-provided shelters for their parcel locker installations. The idea behind the shelters is to keep the lockers from freezing by keeping water out of the compartment seams.
Any multi-residential building that is considering placing outside lockers has to put placement as a top priority. The lockers and shelter can’t be in an unsafe unlit area or an area that is prone to vandalism or theft. Location can be a huge deterrent by itself especially coupled with Snaile surveillance cameras and your own building’s security measures. Read more in our PLACING LOCKERS OUTSIDE post.
Buzz to Enter – Some multi-residential buildings list the property manager or superintendent as a key contact for any and all deliveries. Enterphone type systems has the property manager’s name listed alongside a listing that says, “For Parcel Deliveries Buzz….”
"We have the Snaile lockers installed in my building. Love them!"
- Kelly Rosteski, Residential Service Manager at FirstService Residential, Edmonton
CUSTOMER FEEDBACK
"The 1Valet and Snaile solution has changed how resident deliveries enter this building. ensures the seamless operation of the building for its residents. We have recorded zero incidents of theft and never see parcels or delivery cards lying around. This really is the way of the future"
- Cheryl Margeson, Director, Centralized Property Operations, Minto Group
CUSTOMER FEEDBACK
"The lockers (Snaile) have been a welcomed addition by the tenants and delivery companies"
- Alex Suleiman, Chief Technology & Innovation Officer, Mission Group, British Columbia
CUSTOMER FEEDBACK
"I appreciate your speedy response to my email about the deleted text with my PIN! Thank you!"
- R. Taber, Tamarack Building Resident, Ottawa
CUSTOMER FEEDBACK
"Our lockers are getting a lot of use, even more so since the pandemic."
- Jeff MacPherson, DC Manager, WESCO
CUSTOMER FEEDBACK
"Thank you so much for everything! You (Snaile) are absolutely awesome to deal with"
- Victoria Hayes, BentallGreenOak Residential Services
CUSTOMER FEEDBACK
"I am still receiving the positive feedback from tenants and couriers. Couriers are thrilled with the addition. Especially during this peak delivery season "
- Jennifer Trowsse, Property Manager Claridge Homes
CUSTOMER FEEDBACK
"We're very pleased with the new lockers, and getting some good feedback from the tenants. We also like the fact that we are using a Canadian company for this service."
- Ben Alexander, KingSett Capital (Toronto)
CUSTOMER FEEDBACK
"I was challenged to come up with new and more efficient ways of doing things when it came to accepting inbound and processing outbound packages, after much research, it was a no brainer to go with Snaile. The software is super user friendly and easy to navigate, and the support staff is also very helpful, friendly, and easy to deal with"
- Frank Donia, Ontario Power Generation
CUSTOMER FEEDBACK
"You (Snaile) have been very supportive even though we have so many questions, we really appreciate your help"
- Yeseul Kim, Bentall Kennedy (Canada) Limited Partnership
CUSTOMER FEEDBACK
"After evaluating parcel locker providers in Canada, Snaile demonstrated to us they have the right solution for the Canadian building industry."
- Erin Fenn, Vice President of Sales and Marketing at 1VALET
CUSTOMER FEEDBACK
"Collection of the package was flawless. Great system."
- Alan, Purity Gas, Tenant (Oakville)
CUSTOMER FEEDBACK
"Thank you (Snaile) kindly for all your support; you've been exceptionally efficient and helpful"
- Daniel Zackodnik, Resident at a Bentall Kennedy managed building in Toronto
CUSTOMER FEEDBACK
"I totally support the system and service. Especially so now, given the new rules with social distancing but also as the demand for home delivery continues to increase. I think Snaile is a valuable service, we all could benefit from it."
- S. Shaw, Vancouver resident, Concert Properties
CUSTOMER FEEDBACK
"Our Residents Love it!"
- Osgoode Properties
CUSTOMER FEEDBACK
"We have had positive feedback from residents that it is a secure way to deposit packages. All packages have been received on a timely basis with no missing packages"
- The Carlisle, 221 Lyon Street North, Ottawa, ON
CUSTOMER FEEDBACK
"We love the Snaile system. We currently have it in our 93-unit building in Guelph, Ontario and our 78-unit building in Breslau, Ontario."
- Andrew Long, President/Founder AJDL Developments
CUSTOMER FEEDBACK
"This is our 3rd year now with Snaile Parcel Lockers and it is my pleasure to highly recommend this great system. It is very convenient and secure for our Residents to accept their packages from all carriers even when they are not home. The Snaile parcel delivery system is an excellent business partner."
- Malu Velasco, Property Manager, Oxford Properties Group
CUSTOMER FEEDBACK
"Great customer service. Very much enjoy our partnership with Snaile! Julie and Kirstin thank you for your help and assistance through our onboarding process!"
- Tania Brocklehurst
CUSTOMER FEEDBACK
"I used the Snaile Parcel Locker System while I stayed at Monte Kwinter Court Apartments in Toronto. They came in very handy through out the pandemic when purchasing online items. Texts with codes for sent immediately. Very easy to use system!"
- Jennifer Alvarez
CUSTOMER FEEDBACK
"90% of our buildings have Snaile lockers installed in them. I know the CEO very well. We first met when the firm was doing the installation at Monde. I love your product. It makes life so much easier for our staff in terms of parcel management. I look forward to working with the Snaile team."
- Gowri Shakthi RCM, OLCM, Director of Condominium Properties at Kipling Group Inc
CUSTOMER FEEDBACK
"We love your product and have it installed in a number of our communities both in BC and Ontario."