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Smart Lockers facilitate contactless delivery and pick-up at Winnipeg’s Red River Mutual

Smart Lockers facilitate contactless delivery and pick-up at Winnipeg’s Red River Mutual

Red River Mutual has been protecting the livelihoods of Canadians on the Prairies since 1875. Today, the insurance company serves policyholders with businesses, farms and homes from Thunder Bay to the Rockies.
Named one of Insurance Business Canada’s Top Employers in 2019, 2020, and 2021, the company has 160+ employees and offices in Altona and Winnipeg, Manitoba.

The Challenge
Having outgrown its Winnipeg space, Red River Mutual recently made the move to a brand-new office in the provincial capital.

Designing new space during the COVID-19 pandemic gave the company an opportunity to look for new ways to facilitate courier deliveries, cheque and document pickup from clients, and salvage collection and drop-off, says Red River Mutual Claims Manager, Scott Jodoin.

“Previously, we had an open door so it was easy for people to come in and drop-off and pick-up from the front desk,” he says. Pandemic-related concerns prompted a move to a closed lobby with a buzzer to gain entrance.
“We really wanted to limit the amount of contact that our front desk receptionist had with people doing deliveries,” says Jodoin. “And we wanted to ensure there was an avenue for pickup and drop-off in the event that the office wasn’t able to be open to the public.”

The Solution
Red River Mutual installed 10 Snaile smart lockers in the building vestibule. When a parcel is placed in the smart locker, the recipient receives a text notification with a unique PIN or QR code that they can use to pick up the delivery at their convenience.
The lockers offer a secure and efficient way for couriers to deliver and pick up parcels, and for clients to pick up checks and other documents without having to enter the Red River Mutual office, says Jodoin. Employees also use the smart lockers to return keys when they drop off company cars.

The Results
The Snaile smart lockers have been in use at Red River Mutual’s Winnipeg office since early 2022. “It’s been working well,” says Jodoin. “Our employees liked it right away, and we got buy-in from the delivery companies.”
Snaile provided a training session to explain how the system works, he adds. “It is fairly straightforward. And we have a contact with Snaile who handles any questions that come up. But we haven’t had to reach out too often.”

Pullquote: “We really wanted to limit the amount of contact that our front desk receptionist had with people doing deliveries.” – Scott Jodoin, Red River Mutual

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