Red River Mutual has been protecting the livelihoods of Canadians on the Prairies since 1875. Today, the insurance company serves policyholders with businesses, farms and homes from Thunder Bay to the Rockies.
Named one of Insurance Business Canada’s Top Employers in 2019, 2020, and 2021, the company has 160+ employees and offices in Altona and Winnipeg, Manitoba.
The Challenge
Having outgrown its Winnipeg space, Red River Mutual recently made the move to a brand-new office in the provincial capital.
Designing new space during the COVID-19 pandemic gave the company an opportunity to look for new ways to facilitate courier deliveries, cheque and document pickup from clients, and salvage collection and drop-off, says Red River Mutual Claims Manager, Scott Jodoin.
“Previously, we had an open door so it was easy for people to come in and drop-off and pick-up from the front desk,” he says. Pandemic-related concerns prompted a move to a closed lobby with a buzzer to gain entrance.
“We really wanted to limit the amount of contact that our front desk receptionist had with people doing deliveries,” says Jodoin. “And we wanted to ensure there was an avenue for pickup and drop-off in the event that the office wasn’t able to be open to the public.”
The Solution
Red River Mutual installed 10 Snaile smart lockers in the building vestibule. When a parcel is placed in the smart locker, the recipient receives a text notification with a unique PIN or QR code that they can use to pick up the delivery at their convenience.
The lockers offer a secure and efficient way for couriers to deliver and pick up parcels, and for clients to pick up checks and other documents without having to enter the Red River Mutual office, says Jodoin. Employees also use the smart lockers to return keys when they drop off company cars.
The Results
The Snaile smart lockers have been in use at Red River Mutual’s Winnipeg office since early 2022. “It’s been working well,” says Jodoin. “Our employees liked it right away, and we got buy-in from the delivery companies.”
Snaile provided a training session to explain how the system works, he adds. “It is fairly straightforward. And we have a contact with Snaile who handles any questions that come up. But we haven’t had to reach out too often.”
Pullquote: “We really wanted to limit the amount of contact that our front desk receptionist had with people doing deliveries.” – Scott Jodoin, Red River Mutual
"We have the Snaile lockers installed in my building. Love them!"
"The 1Valet and Snaile solution has changed how resident deliveries enter this building. ensures the seamless operation of the building for its residents. We have recorded zero incidents of theft and never see parcels or delivery cards lying around. This really is the way of the future"
"The lockers (Snaile) have been a welcomed addition by the tenants and delivery companies"
"I appreciate your speedy response to my email about the deleted text with my PIN! Thank you!"
"Our lockers are getting a lot of use, even more so since the pandemic."
"Thank you so much for everything! You (Snaile) are absolutely awesome to deal with"
"I am still receiving the positive feedback from tenants and couriers. Couriers are thrilled with the addition. Especially during this peak delivery season "
"We're very pleased with the new lockers, and getting some good feedback from the tenants. We also like the fact that we are using a Canadian company for this service."
"I was challenged to come up with new and more efficient ways of doing things when it came to accepting inbound and processing outbound packages, after much research, it was a no brainer to go with Snaile. The software is super user friendly and easy to navigate, and the support staff is also very helpful, friendly, and easy to deal with"
"You (Snaile) have been very supportive even though we have so many questions, we really appreciate your help"
"After evaluating parcel locker providers in Canada, Snaile demonstrated to us they have the right solution for the Canadian building industry."
"Collection of the package was flawless. Great system."
"Thank you (Snaile) kindly for all your support; you've been exceptionally efficient and helpful"
"I totally support the system and service. Especially so now, given the new rules with social distancing but also as the demand for home delivery continues to increase. I think Snaile is a valuable service, we all could benefit from it."
"Our Residents Love it!"
"We have had positive feedback from residents that it is a secure way to deposit packages. All packages have been received on a timely basis with no missing packages"
"We love the Snaile system. We currently have it in our 93-unit building in Guelph, Ontario and our 78-unit building in Breslau, Ontario."
"This is our 3rd year now with Snaile Parcel Lockers and it is my pleasure to highly recommend this great system. It is very convenient and secure for our Residents to accept their packages from all carriers even when they are not home. The Snaile parcel delivery system is an excellent business partner."
"Great customer service. Very much enjoy our partnership with Snaile! Julie and Kirstin thank you for your help and assistance through our onboarding process!"
"I used the Snaile Parcel Locker System while I stayed at Monte Kwinter Court Apartments in Toronto. They came in very handy through out the pandemic when purchasing online items. Texts with codes for sent immediately. Very easy to use system!"
"90% of our buildings have Snaile lockers installed in them. I know the CEO very well. We first met when the firm was doing the installation at Monde. I love your product. It makes life so much easier for our staff in terms of parcel management. I look forward to working with the Snaile team."
"We love your product and have it installed in a number of our communities both in BC and Ontario."
"We have two lockers installed now and a third one on its way.
These are better than sliced bread."
