COVID-19 Notice - Snaile remains open for business as usual and we are working safely & remotely. Tier 1 customer support remains unaffected. So far, we are experiencing no production delays however that may change. Some provinces are not allowing installations at this time.
Snaile is the only Canadian parcel locker company that provides on-site Customer Integration Specialists for the first few days of going live. By helping carriers and parcel recipients to familiarize themselves with lockers and typical usage scenarios, nothing is left to chance. Call centre support is typically initiated after Snaile turns on the locker installation and completes its unique on-site, hands-on implementation program.
“We find having our staff on-site for the first few days is invaluable in helping adoption, forging good relationships and making the changeover process much smoother than it could ever be with the phone-only implementation procedures that some other locker companies provide,” said Jane McIver, Vice President of Customer Experience at Snaile.